We provide shipping services to the United States and Canada, with express shipping as our standard method to ensure fast and reliable delivery. Orders placed before 3:00 PM GMT from Monday to Friday are usually dispatched the same day. On restock days, please note that the cutoff time for same-day dispatch is 11:30 AM. Once your order has been shipped, tracking details will be sent via email in your shipping confirmation. You can also access your tracking information by logging into your account and selecting ‘view my order.’ For extra convenience, tracking can also be monitored through our dedicated tracking portal.

For customers in the United States, we offer standard tracked express shipping through DHL On Demand, with delivery typically within 1 to 3 working days. Shipping costs are $4.99, and orders over $20 qualify for free shipping. For Canadian customers, DHL On Demand tracked express shipping is available with estimated delivery between 2 and 5 working days. Shipping charges are $9.99 CAD, with free shipping applied to orders over $20 CAD.

We aim to make returns simple and stress-free. For orders shipped within mainland USA and Canada, returns are free. Customers have up to 60 days to request a return and receive a refund. Returns can be initiated through our self-service returns portal, which guides you through the process step by step to ensure your return is handled efficiently.

Customers placing orders from outside the United Kingdom should be aware that additional import duties or taxes may apply depending on the destination country’s regulations. These charges are the responsibility of the recipient, and it is recommended to review your local customs requirements before placing an order. Understanding these potential costs ahead of time helps avoid surprises and ensures smooth delivery.

Our goal is to provide a reliable and transparent shipping experience, combining fast dispatch, easy tracking, and straightforward returns. Whether you are in the United States or Canada, we strive to make shopping with us convenient and worry-free. All shipments are handled with care to ensure your items arrive safely and promptly. By providing clear delivery timelines, cost details, and return procedures, we aim to give our customers confidence and peace of mind when shopping with DFYNE.